Terms & Conditions
Copyright Information
All images and words published on sebastiannapora.com are the property of Sebastian Napora and copyrighted.
All visitors are allowed to share the content of this website on social media as long as it is clearly stated where it comes from and there’s a link back to the original post on sebastiannapora.com.
Copying, reproducing, downloading, posting or re-posting any content from this website (for anything other than strictly personal, non-public and non-commercial use) will be considered as copyright infringement and as such is subject to DMCA takedown notice and/or legal action.
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Payments
Payments in the shop can made securely through Stripe and Przelewy24 online payment systems which guarantee instant money transfer from a credit card or a bank transfer, if available in your country. You will receive transaction confirmation to the e-mail address you provided and you will then be able to check your transaction status by clicking the link in the message. After making the payment, you will receive an e-mail with payment confirmation.
Preparation of the order
Images are printed, framed and prepared for shipping through our partner Estimo. All our products are prepared individually to each order. After placing an order you will be contacted by Estimo to discuss the details regarding how exactly the image should be printed and framed. Paper type, frame type and thickness and passe-partout cut-out will be adjusted to the composition on the image and according to your wish.
Order preparation can take up to two weeks, depending on your requirements in regards to the finish product.
Shipping
We currently ship within European Union only. If you would like to order my images to a country outside of EU please contact me and we find a solution.
All orders are shipped through DPD Poland. Standard shipping for orders in Poland takes 1-2 business days. International orders within the EU take up to 5 business days to arrive depending on the destination. You will be provided with a shipping code which can be used for parcel tracking.
Claims, Refunds, Withdrawals & Faults
All our products are made to a specific order and based on customer specification and therefore cannot be returned. For the same reason withdrawals from purchase will not be possible after the order preparation process has started. Exchanges will be made if the product arrives faulty or in any other way does not match your order specification. If the product arrives damaged, you must keep all original packaging material for insurance purposes. In such cases claims should be made as soon as possible via email to contact@sebastiannapora.com. All claims will be responded to within 30 days.
If your order seems to be lost in mail, please notify us by email (contact@sebastiannapora.com) no later than one weeks for domestic orders, and two weeks for international ones, after having received your shipping notification from Estimo. We will do our best to work with you and the shipping service to locate your package, and/or send you a replacement.
Contact information
Should you wish to contact me in regards to the terms and conditions, please use the contact form under About & Contact page.
Sebastian Napora is a company registered in Poland under:
Sebastian Napora, ul. 28 lipca 1943r. 27c/1, 30-233 Krakow, VAT ID: PL6621199573, Regon 634594678, Phone: +48.510603468.